1. Who We Are And When This Policy Applies
Chopstick Studios builds gamified brand experiences, interactive campaign tools, strategy concepts, and related digital services. This Privacy Policy applies when you visit chopstickstudios.com, submit a project or contact form, use an interactive strategy or idea-generation tool, receive a proposal, communicate with us, or otherwise interact with our website and services.
This policy does not apply to websites, platforms, payment processors, analytics products, hosting providers, social networks, or client-owned experiences that we do not control. Those third parties may have their own privacy notices.
2. Information We Collect
We collect information in the following categories, depending on how you interact with us:
- Contact details: name, business email, company name, phone number, website, social handle, and other details you submit.
- Project and brand details: campaign goals, budget range, industry, audience, reward ideas, creative preferences, brand assets, and notes submitted through forms or calls.
- Generated strategy inputs: prompts, quiz answers, brand descriptions, and other information entered into idea labs, proposal flows, or AI-assisted tools.
- Communications: emails, meeting notes, support requests, feedback, files, and message metadata.
- Website and device data: IP address, approximate location, browser, device type, pages viewed, referral URLs, timestamps, clicks, scroll activity, and similar usage data.
- Cookie and analytics data: identifiers and events collected through cookies, local storage, analytics tags, or similar technologies.
- Client delivery data: information needed to scope, build, test, host, maintain, and improve a client project.
We do not ask for government IDs, payment card numbers, precise health information, biometric information, or other highly sensitive personal information through the public website. Please do not send sensitive data unless we specifically request it for a defined project need.
3. How We Collect Information
We collect information directly from you, automatically from your browser or device, from service providers that help operate our website, and from business sources such as referrals, public company websites, social profiles, or client-approved project materials.
4. How We Use Information
We use personal information to:
- Respond to messages, qualify project requests, and schedule calls.
- Create strategy drafts, proposals, estimates, audits, campaign ideas, and interactive concepts.
- Build, test, deploy, maintain, secure, and improve websites, games, quizzes, and campaign tools.
- Analyze website performance, troubleshoot bugs, measure conversion paths, and improve user experience.
- Send service updates, requested materials, project communications, and marketing messages where allowed.
- Protect against spam, abuse, fraud, security incidents, and unauthorized access.
- Comply with legal obligations, enforce terms, and preserve business records.
5. AI-Assisted Tools And Generated Concepts
Some Chopstick Studios workflows may use AI-assisted tools to draft ideas, summarize project inputs, generate strategy concepts, or speed up creative production. If you submit brand information, prompts, goals, or files into these workflows, that content may be processed by our software providers so the feature can work.
Do not submit confidential, regulated, or sensitive information into public forms unless we have agreed in writing that the workflow is appropriate for that data. AI output can be incomplete or inaccurate, so human review is part of our delivery process.
6. Cookies, Analytics, And Similar Technologies
We use cookies, tags, scripts, and similar technologies to keep the site working, understand traffic, measure campaigns, remember preferences, prevent abuse, and improve performance. For example, we may use analytics tools such as Google Analytics to understand aggregate usage patterns.
You can control cookies through your browser settings. Blocking some cookies may affect site features. Where required, we will request consent before using optional analytics or marketing cookies.
8. Legal Bases For EEA And UK Visitors
If you are in the European Economic Area or United Kingdom, we process personal information when we have a valid legal basis, including your consent, performance of a contract, legitimate interests, compliance with legal obligations, or protection of rights and safety.
9. Retention
We keep personal information only as long as reasonably needed for the purposes described in this policy, including project delivery, business records, legal compliance, dispute resolution, security, and legitimate operational needs. Retention periods vary based on the type of data, the project relationship, legal requirements, and whether deletion has been requested.
10. Security
We use reasonable technical, administrative, and organizational safeguards designed to protect personal information from unauthorized access, loss, misuse, disclosure, alteration, or destruction. No internet transmission or storage system is perfectly secure, so we cannot guarantee absolute security.
11. International Transfers
We may process and store information in countries other than where you live. Those countries may have privacy laws that differ from your local laws. When required, we use appropriate safeguards for international transfers.
12. Your Privacy Rights
Depending on where you live, you may have the right to request access, correction, deletion, portability, restriction, objection, withdrawal of consent, opt out of certain processing, or appeal a privacy decision. California and other US state residents may also have rights to know categories of information collected, sources, purposes, disclosures, and whether personal information is sold or shared.
To exercise rights, email us using the contact details below. We may need to verify your identity and confirm the scope of your request. Authorized agents may submit requests where applicable law permits.
13. Marketing Choices
You can opt out of marketing emails by using the unsubscribe link in the message or by contacting us. We may still send non-marketing messages about active projects, proposals, security, or administrative matters.
14. Children
Our website and services are intended for businesses and are not directed to children under 13. We do not knowingly collect personal information from children under 13. If you believe a child has provided personal information to us, contact us and we will take appropriate steps to delete it.
15. Third-Party Links And Client Experiences
Our website may link to third-party sites or show examples of client projects. We are not responsible for the privacy practices of third parties. When a client owns or operates an experience we build, that client may be the controller or business responsible for end-user privacy notices and consents.
16. Changes To This Policy
We may update this Privacy Policy from time to time. The "Last updated" date shows when the policy was most recently changed. Material changes may be highlighted on this page or communicated through other reasonable means.
17. Contact Us
For privacy questions, requests, or complaints, contact Chopstick Studios at:
requests@chopstickstudios.com